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Terms & Conditions

Last updated 13 October 2026

These Terms & Conditions govern your use of the Virtutix IT platform — Order Now, Quotes & Contracts, and Solutions — and every purchase or engagement made through it.

  1. 1By creating an account, browsing the service catalogue, requesting a quote, or making a purchase on this platform, you agree to these Terms & Conditions.
  2. 2If you don't agree, please don't use the platform.
  3. 3These terms apply to every part of the platform — Standard Orders (direct checkout on a fixed-price Service, or a Package — a retainer), Custom Orders (built from a quotation in Quotes & Contracts), and Solutions (demo requests and licensed software).
  4. 4Virtutix IT provides technology, digital transformation, AI, analytics, design, staffing, marketing and related business services, purchased either as a fixed-price Standard Order at checkout, a Custom Order based on a negotiated quotation (Quotes & Contracts), or requested as a demo of a partner product.
  5. 5Standard Orders are instant and self-service; Custom Orders are scoped, quoted, and (where required) formalized in a separate Agreement before work begins.
  6. 6You must provide accurate registration details and keep them current.
  7. 7You're responsible for activity under your account and for keeping your login credentials confidential.
  8. 8If your organization invites teammates, the Organization Admin is responsible for the access level granted to each member.
  9. 9Prices shown are in the currency set for your country and are exclusive of tax unless stated otherwise; applicable tax is calculated and shown before you pay.
  10. 10Each country we serve has its own prices in its own currency — India (INR), the USA (USD), the UK (GBP), the UAE (AED), Saudi Arabia (SAR), Kuwait (KWD), Bahrain (BHD), Oman (OMR), Singapore (SGD) and Australia (AUD). You're billed in the currency of the billing country on your profile, and prices are never converted from one currency to another. Clients outside India pay online by international card or PayPal, or by bank transfer to the account shown on their invoice; any charges your bank or card issuer adds (for example foreign-transaction or wire fees) are yours. Services to clients outside India are billed as an export of services, without Indian GST. Some offers are for India only and are shown only to clients billed in India.
  11. 11A Service is anything paid for once, however many features it includes. A one-time Service is paid in two halves: 50% in advance at checkout, and the remaining 50% once your project is marked complete. A Custom Order's quotation follows the same 50% / 50% split, or may instead set a 50% / 30% / 20% milestone schedule, or (for ongoing work) a retainer paid in full upfront for 1, 3, 6 or 12 months.
  12. 12A Package is a retainer on a 1-month, 3-month, 6-month or 1-year term. The whole term is paid upfront, in full, at checkout, at the monthly rate for that term multiplied by its months. Longer terms have a lower monthly rate and include additional services, as shown when you choose the term. When the term ends, you can renew it for another term at that term's price at the time.
  13. 13A monthly plan or retainer continues only while it is renewed; if its month or term ends without renewal, access to that service's Service Room pauses until it is renewed.
  14. 14Where a plan states a success fee (for example, a fee per candidate joining under a recruitment plan), that fee is invoiced separately when the stated event actually happens, not at checkout.
  15. 15During delivery you may be asked to review and approve specific stages from your Service Room; your approval or change request is recorded with its date and shared with the team delivering your service.
  16. 16Once a service is delivered we'll ask you to review it, and remind you until you do or tell us later. A review can be written or recorded by voice (in English); it is saved to that order and shared with the team that delivered it and our admins. Reviews of 1 or 2 stars are kept as private feedback to our team.
  17. 17Coupon codes and limited-time discounts are subject to their own stated terms (eligibility, one-time use, and that they cannot be combined with another active offer on the same item) and may be withdrawn or changed at any time before you complete a purchase.
  18. 18A custom quote's pricing is only valid until the date stated on that quote.
  19. 19A Custom Order can be paid online through our payment gateway (Razorpay), or by bank transfer, cheque or demand draft, or cash (and UPI QR where offered); you choose the method on your quotation and can change it until you pay. Hiring and recruitment services are paid by bank transfer to our company account only — never online, by cheque or in cash. An online payment counts as received once Razorpay confirms it to us, and an offline payment once our team has confirmed it. Each invoice's amount follows the quotation you accepted and can't be changed afterwards.
  20. 20If you open a Virtutix team member's referral link and then register or sign in, that team member becomes your contact at Virtutix IT — unless another team member is already working with you, or one was assigned to you by our team.
  21. 21Refer & Earn lets an existing client refer a friend to Virtutix IT.
  22. 22To send a referral, you must be logged in, have a completed profile, and have made at least one purchase on your account.
  23. 23A client can only send one referral code to the same friend, matched by their email or phone number, regardless of whether an earlier code to that person is still pending, already expired, or already redeemed.
  24. 24Once referred, the friend receives a single-use code worth 20% off on applicable Services and Packages on their first Order purchase (a 5% referral bonus combined with the standing 15% first-order Welcome offer, when joined by using the referral code only).
  25. 25That code must be redeemed within 7 days of being sent; an unredeemed code automatically expires 7 × 24 hours after it's created and can no longer be used.
  26. 26The referring client then receives their own single-use code worth "15% off" on applicable Services and Packages on any purchase.
  27. 27That reward code unlocks only once the friend has actually completed a purchase with their code (not merely claimed it), that purchase has not been cancelled, and 24 hours have passed since the purchase with no cancellation in that window; a cancelled purchase permanently prevents that reward code from ever unlocking.
  28. 28Both codes apply to Standard Orders only, cannot be combined with another coupon or an active limited-time Ad discount on the same item, and are void if either party is an internal Virtutix team member, if a client attempts to refer themselves using any email or phone number they're known to own, if the referral is a member already on the referring client's own Virtutix IT team, if both parties share the same company email domain, or if the friend's code is redeemed under the same GSTIN or CIN already on file for the referring client's own account.
  29. 29Virtutix IT may withdraw or change this program at any time; codes already issued remain valid under these terms.
  30. 30Once an order or quote is confirmed and any required payment or Agreement is complete, you'll be asked to complete onboarding with the details our team needs to start work.
  31. 31Delivery timelines are estimates communicated per service or per quote, not a guaranteed fixed date unless explicitly agreed in an Agreement.
  32. 32You agree to provide accurate requirements, respond to reasonable requests for information needed to deliver the service, and use the platform only for lawful business purposes.
  33. 33You won't attempt to interfere with the platform's operation or misuse another user's account or data.
  34. 34Deliverables produced for you remain Virtutix IT's property until paid in full, after which ownership of the agreed deliverables transfers to you — excluding third-party licenses, open-source components, and Virtutix IT's own pre-existing tools and frameworks used to build them.
  35. 35The Virtutix IT name, logo, and platform itself remain Virtutix IT's property throughout.
  36. 36An order can be cancelled from your dashboard during its cancellation period, straight away and with the refund sent automatically: before work has started, for a full refund, or within 8 hours after work starts, for a 50% refund of what you've paid. After that the cancellation period has ended and payments already made aren't refunded, though the remaining Final Payment isn't charged for work that won't be delivered. Our Refund & Cancellation Policy sets out the details, including how and when refunds are paid.
  37. 37A Custom Order's cancellation terms are set by its Agreement where one exists, or otherwise follow the same Refund & Cancellation Policy.
  38. 38Every Service, Package and quotation includes Project Expert Support: a set amount of meeting time with the team working on your project (kick-off, reviews, progress meetings and handover — or, for a retainer, time each month). It is shown as its own line on the quotation, at checkout and on your invoice, and you book those meetings from your Service Room. Its price is 15% of the service price, and the included meetings are the time that covers — fewer or shorter for a smaller service, and always at least one short meeting. You can upgrade to Dedicated Project Expert Support — the best-fit senior expert for your service assigned to your project, with priority meetings and more meeting time — at 50% of the service price instead, at checkout or on your quotation before you accept it. Included time that isn't used by the end of the project (or of the retainer term) isn't carried over or refunded separately; more time can be booked as a paid expert call.
  39. 39Our team may also prepare a quotation for you after a phone call, WhatsApp message, meeting or expert call, or book a free call with you. Such a quotation is only shown inside your account: to view, accept or pay for it you log in, or register with the email address it was prepared for.
  40. 40An expert call is a paid phone consultation (up to 10 or 20 minutes) or Microsoft Teams video consultation (up to 45 minutes or 1.2 hours) with our team, booked for a set time from your dashboard. Each fee covers the call up to the length you book — a call that ends sooner isn't partly refunded — and where a discount is shown, the struck-out figure is our standard price and you pay the discounted price shown. Its fee is charged with GST where it applies (18% in India), and a GST invoice is available to download once you've paid. Our experts work from India on set office hours; the times you're offered are shown in your own time zone. It is a separate order of its own — its fee isn't deducted from any other order — and cancelling and refunds follow the Refund & Cancellation Policy.
  41. 41Domains & Hosting: our store sells domain names (new registrations and transfers in), web, WordPress, cloud and India hosting, VPS and dedicated servers, business email, Google Workspace, a website builder, SSL certificates, website security, website backup, SEO tools, a Website Audit Report, Server Management and Priority Support. You manage everything you buy there from Domains & Hosting in your dashboard.
  42. 42Domain names are registered through our accredited domain registrar partner, and each one is subject to the rules of its registry and of ICANN, including the registrant agreement and dispute policies (such as the UDRP) that apply to that ending. Some endings have their own eligibility rules — for example a local presence or business registration — which we show before you buy.
  43. 43A domain is yours only once it is registered. Until then it isn't reserved for you: if someone else registers it moments before we do, or a registry refuses it, we refund its price and its share of the tax automatically.
  44. 44You (or the person or business you name) are the domain's owner (registrant). Owner details must be accurate and kept current — registries require it and can suspend a domain with false details. Privacy protection hides those details from the public lookup where the ending allows it. A domain can't be moved to another provider within 60 days of being registered or transferred, as registries require.
  45. 45Domains, hosting, email and add-ons are billed yearly in advance (the Website Audit Report is paid once). Each shows two prices before you buy: the first-year price you pay now and its renewal price, which can be higher; the renewal price is saved with your order and shown in Domains & Hosting. If a registry or our supplier raises its own price for a product, we may change that product's renewal price, and we tell you at least 30 days before it renews.
  46. 46Store offers and coupons: a product may show a higher price struck through beside the price you pay, for the first year and for renewals. The struck-through price is our standard (list) price or, where higher, the regular price other well-known providers publish for a comparable product (dated in our comparison); you are never charged more than our standard price. Paying for several years at once takes a further discount off the years after the first (shown as the multi-year saving), and renewing several years at once does the same. Where a plan shows “Domain included”, a new domain registered in the same order for that hosting, bought for 2 years or more, has its first year included (renewals of the domain are charged at its renewal price, and the domain is yours either way); it isn't available with yearly, monthly or quarterly terms, transfers, or plans that don't show it, and isn't refunded as cash if the hosting is cancelled. Some plans can also be bought monthly (or quarterly, where that is the shortest term the plan is sold for), at a higher price per month than yearly — shown as the saving on longer terms; a monthly or quarterly plan renews each term, takes no coupon, and has no money-back: turning auto-renew off ends it with the term already paid. Offers can change or end at any time, and the prices shown before you pay are the ones charged. A coupon code takes more off a new purchase of hosting, cloud hosting, business email or the website builder (not domains, renewals or other products), one coupon per order, within its own conditions (dates, first order, number of uses); it has no cash value. SSL certificates, website security, backup, dedicated servers, Managed VPS and our own services take no offers or coupons. Prices are set with reference to other providers' published prices, and where we show a comparison it uses their published renewal prices on the date stated (converted at our own exchange rates outside India, marked “≈”); their prices and features can change and their plans differ from ours, so check their websites for current figures — we don't claim to be the cheapest. Discounts never apply to a price below what the product costs us, so an offer or coupon may take less off than its percentage (“up to”).
  47. 47Renewing is your responsibility. We email you 30, 7 and 1 day before anything renews. A domain that isn't renewed stops working on its expiry date and may be registered by someone else; recovering it, where the registry still allows it, can cost a registry fee. Hosting, email or an add-on that isn't renewed stops on its end date, and its files, mailboxes and settings may be deleted after that.
  48. 48Auto-pay (payments in rupees only): you can approve automatic renewals once, with a card or UPI Autopay, through our payment gateway (Razorpay). Approving charges ₹1, which isn't kept. While auto-pay is on, each domain or plan with auto-renew switched on is renewed by itself about 5 days before it ends, for its yearly price plus GST. Your bank sends you a notice before each charge, and one charge can be at most ₹15,000. If a charge fails, we try again the next day, up to 3 times, then ask you to renew yourself. You can switch off auto-renew for any item, or turn auto-pay off completely, at any time from Domains & Hosting.
  49. 49Hosting, servers, email and add-ons run on our partners' infrastructure and are set up automatically after payment. You're responsible for what you host or send: no spam, malware, phishing, illegal or infringing content, or use that harms the service or other users. We may suspend a service that breaks this, with notice where reasonably possible. Keep your own copies of your website and data; regular backups are included only if you've bought a backup plan.
  50. 50Each hosting plan, server or add-on has its own control panel, which you open from your dashboard without a separate password. It holds your whole hosting account, so only the owner can open it; changes made there are yours. Invited managers can help with DNS and settings as their access allows.
  51. 5130-day money-back: web, India and cloud hosting, VPS and managed VPS plans can be cancelled from Domains & Hosting within 30 days of buying them, for a full refund of the price and its GST. Cancelling deletes the plan and everything on it. It doesn't apply to domains, WordPress hosting, dedicated servers, business email or add-ons, or to a renewal.
  52. 52Upgrades of hosting, email and servers are made by our team on request: you pay the difference in yearly price for the time left until renewal, and it then renews at the new price. Managed VPS and Server Care include our engineers' care of your server (updates, security, monitoring and fixes) as described on each plan; they don't cover the software or website you run on it unless agreed.
  53. 53Uptime, SSL and lookalike-domain alerts, health reports and SEO checks are provided as information to help you. We take reasonable care, but they can't catch every issue, and we aren't liable for a problem they don't detect.
  54. 54You can deactivate or delete your own account at any time from Profile > Danger zone — see our Privacy Policy for exactly how each works and what happens to your data.
  55. 55Deactivating or deleting your account doesn't cancel or affect any Standard Order, Custom Order, Agreement, or Invoice already in progress at the time; those continue under these Terms and any Agreement already signed, and outstanding payment obligations aren't waived by deactivating or deleting your account.
  56. 56We may also suspend or terminate an account for a genuine breach of these Terms — fraud, abuse of the referral or coupon system, or non-payment, for example — with notice where reasonably possible.
  57. 57To the extent permitted by law, Virtutix IT's total liability arising from your use of the platform is limited to the amount you actually paid for the specific service giving rise to the claim, and Virtutix IT is not liable for indirect, incidental, or consequential damages.
  58. 58We revise these Terms as the platform's features change — a new payment method, a new sign-in option, or a new part of the product can all mean an update here.
  59. 59The date at the top of this page always reflects the latest revision; continued use of the platform after a change means you accept the update.
  60. 60These Terms are governed by the laws of India, with courts at your registered billing jurisdiction (or Visakhapatnam, Andhra Pradesh, where none is specified) having exclusive jurisdiction over any dispute.
  61. 61Questions about these Terms can be sent to support@virtutix.com.
  62. 62Virtutix IT Services Private Limited — CIN: U62013AP2024PTC113744 — GSTIN: 37AAJCV9343D1Z1.

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