Virtutix IT · Policies
Refund & Cancellation Policy
Last updated 13 October 2026
When you can cancel an order, what you get back, and how quickly refunds are paid — for everything you buy on the Virtutix IT platform.
1. What this policy covers
This policy applies to everything you buy through the Virtutix IT platform: Standard Orders bought with Buy Now, Custom Orders made from a quotation in Quotes & Contracts, Solutions, paid expert calls, and Domains & Hosting (section 9 has its own rules). Where a Custom Order has its own signed Agreement, that Agreement's cancellation terms apply first. Project Expert Support, shown as its own line on your order, is part of the order's price and follows the same cancellation and refund rules as the rest of it.
2. Cancelling before work starts — full refund
You can cancel any order before work has started and receive a full refund of everything you've paid for it. Work counts as started when you complete onboarding for the order — your order and Service Room then show it as in progress, and we record the exact time.
3. Cancelling within 8 hours after work starts — 50% refund
For 8 hours after work starts you can still ask to cancel, and receive 50% of what you've paid for that order; the remaining Final Payment won't be charged. After those 8 hours the cancellation period has ended: the order can no longer be cancelled from your dashboard, and payments already made aren't refundable, because our team has already committed time and resources to it. If you still need to stop the work, contact Support — the remaining Final Payment isn't charged for work that won't be delivered.
4. Custom Orders and milestones
A Custom Order follows its Agreement where one exists. Without one, sections 2 and 3 apply: a full refund before work starts, 50% within 8 hours after it starts, and after that, invoices already paid — including any milestone or stage that has been completed — aren't refunded, while invoices not yet issued for work that won't now happen aren't charged.
5. Monthly plans and success fees
A monthly plan or retainer, where offered, runs for the period you've paid for; you can stop it at any time by not renewing it, and the period already paid for isn't refunded. A success fee (for example, a fee charged when a candidate joins under a recruitment plan) is only invoiced when that event actually happens, so nothing is charged if it doesn't.
6. Payment errors
If you were charged twice for the same invoice, or a payment failed but money was still deducted, the extra or failed amount is refunded in full. Failed payments are usually reversed automatically by your bank or our payment gateway (Razorpay); if it hasn't arrived after 7 working days, contact us with the payment reference.
7. Discounts, coupons and referral rewards
A refund is always of the amount you actually paid, after any discount or coupon. A coupon used on a cancelled order isn't reissued, and a referral reward linked to a cancelled purchase doesn't unlock (see Terms & Conditions).
8. Expert calls
You can cancel a paid expert call from Expert Calls in your dashboard up to 24 hours before it starts, and the full fee is refunded automatically to your original payment method. Within 24 hours of the call, contact Support and we'll try to move it to another time. If we cancel or can't keep the call, you choose a full refund or a new time. If you don't join at the booked time after our expert has tried to reach you, the call counts as taken and isn't refunded. An expert call is a separate order: its fee is not deducted from, or credited toward, any other order.
9. Domains & Hosting
Domain names: a registration, transfer or renewal can't be cancelled or refunded once the registry has processed it, because the registry fee is paid at that moment. If a domain can't be registered (someone else took it first, or the registry refused it) or a transfer to us doesn't go through, its price and its share of the tax are refunded automatically. Hosting, servers, business email and add-ons: if we can't set one up, it's refunded automatically the same way. Web, India and cloud hosting, VPS and managed VPS plans have a 30-day money-back: cancel from Domains & Hosting (Manage → Cancel and get a refund) within 30 days of buying, and the full price with its GST is refunded automatically — the plan and everything on it are deleted, so download anything you need first. Other products (WordPress hosting, dedicated servers, business email and add-ons), and any plan after its first 30 days, aren't refunded for the time left if you stop using them early. Renewals, including auto-pay renewals, follow the same rule once processed — but if you were charged and the renewal didn't happen, or charged twice, the amount is refunded in full. An upgrade's difference is refunded if the upgrade can't be made. The Website Audit Report is a one-time product: if we can't open your website to make it, we run it again for you at no cost, or refund it if we still can't. Refunds for the store go back to your original payment method within 5–7 working days.
10. How to cancel or ask for a refund
During the cancellation period, open the order in your dashboard (Quotes & Contracts → Orders, or its Service Room) and use Request cancellation. The page shows whether a full or 50% refund applies, the exact amount, and how long is left. Once you confirm, the order is cancelled straight away and the refund is sent automatically to your original payment method — no approval needed. Money paid online goes back online, to the same card, UPI or bank account. Any part you paid by bank transfer, UPI to our account, cheque or cash can't go back automatically, so our team refunds it the same way you paid. You can follow every refund under Quotes & Contracts → Refunds. After the period has ended, or for a payment error, contact Support in your dashboard or email support@virtutix.com with your order or invoice number; we confirm whether a cancellation and refund are approved, and the amount, before anything is processed.
11. When and how refunds are paid
A refund for an order you cancel within the cancellation period is sent automatically the moment you cancel; any other approved refund is processed within 5–7 working days. Online payments are refunded to the original payment method through Razorpay, in the currency you paid in (an international card or PayPal payment goes back to that card or PayPal account; the amount you receive can differ slightly if your bank converts it); your bank or card issuer may take a few extra days to show it. Payments made by bank transfer, cheque, demand draft or cash are refunded by bank transfer to the account details you give us.
12. Contact
Questions about cancellations or refunds: support@virtutix.com. Virtutix IT Services Private Limited — CIN: U62013AP2024PTC113744 — GSTIN: 37AAJCV9343D1Z1 — Visakhapatnam, Andhra Pradesh, India - 530009.
Questions about this policy?
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