Virtutix IT · Policies
Service Delivery Policy
Last updated 13 October 2026
Virtutix IT's services are delivered online — nothing is shipped. Here's when work starts, how timelines work, and how your deliverables reach you.
1. Digital delivery — nothing is shipped
Virtutix IT provides professional services and software — design and branding, website development, recruitment and staffing, Solutions, and domains, hosting and business email. Nothing is shipped physically. Everything is delivered online, through your Service Room in the Virtutix IT dashboard, with email and in-app notifications along the way.
2. When delivery starts
Delivery starts once the order is confirmed and any payment due upfront is made (the advance for a Standard Order, or what your quotation sets out for a Custom Order), any required Agreement is signed, and you've completed onboarding with the details our team needs.
3. Delivery timelines
Each service and quotation shows an estimated delivery time. These are estimates, not guaranteed fixed dates, unless a date is agreed in an Agreement. Timelines depend on receiving your information, files and approvals when they're needed; waiting on any of these moves the timeline accordingly.
4. How work is delivered
Your Service Room shows each stage of delivery. Deliverables — designs, files, links and access details — are shared there, and you review and approve stages or ask for changes from the same place; every approval and change request is recorded with its date. Ownership of the agreed deliverables transfers to you once the order is paid in full (see Terms & Conditions).
5. Recruitment & staffing
Recruitment services are delivered as shortlisted candidates and coordinated interviews, shared and tracked through your Service Room. Where a plan includes a success fee, it's invoiced only when a candidate actually joins.
6. Solutions
For Solutions, you first request a demo; our team schedules it and confirms the next steps with you. After purchase, access is set up for your business and, for a licence with a renewal date, that date is shown under your active solutions.
7. Domains & Hosting
Store products are delivered automatically, online. A new domain is usually registered within minutes of payment; a transfer to us usually finishes within 1–7 days, after the current provider releases it. Hosting, servers, business email and add-ons are set up within minutes (a dedicated server can take longer) and appear in Domains & Hosting with their control panel. An SSL certificate becomes active once you confirm you own the domain (by email or a DNS record), and a backup plan starts once you connect your website to it. We email you when each order is ready, and refund automatically anything we can't set up.
8. Delays and changes
If something affects your timeline, we tell you in your Service Room. Changes to the agreed scope may change the timeline and price, and are confirmed with you before any work on them begins.
9. Contact
Questions about delivery: support@virtutix.com, or Support in your dashboard. Virtutix IT Services Private Limited — Visakhapatnam, Andhra Pradesh, India - 530009.
Questions about this policy?
We're happy to help — write to us or message us on WhatsApp.